Terms & Conditions | COOOL AC Cleaning Brisbane

These terms govern all bookings and services provided by COOOL AC Cleaning — professional air conditioner cleaning across Brisbane, Ipswich and surrounding suburbs.

Last updated: April 2025

1. Introduction

Welcome to COOOL AC Cleaning. By accessing and using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree, please refrain from using our website or booking our services.

2. Services

COOOL AC Cleaning provides professional air conditioner cleaning and sanitising services across Brisbane and surrounding areas, including:

  • Basic split system air conditioner cleans
  • Deep clean and full housing disassembly services
  • External condenser (outdoor unit) cleans
  • Anti-bacterial and mould treatment

We reserve the right to decline service if a unit presents a safety risk. In such cases a full refund will be issued if payment was taken in advance.

3. Bookings and Appointments

  • All bookings are subject to availability and confirmed via phone or email.
  • We ask for at least 24 hours notice for cancellations or rescheduling.
  • Cancellations with less than 24 hours notice may incur a fee of up to $30.
  • If our technician attends and access cannot be granted, a call-out fee may apply.

4. Pricing and Payments

  • All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
  • Multi-unit discounts apply to 2 or more units serviced at the same address in one visit.
  • Afterpay is available. Afterpay's own terms and conditions apply to all Afterpay transactions.
  • Payment is due on the day of service unless prior written arrangement has been made.

5. Customer Responsibilities

  • Ensure safe and clear access to all units to be serviced.
  • Ensure pets are secured and children are away from the work area.
  • Disclose any known issues with the unit (e.g. electrical faults, leaks) prior to the service.
  • Ensure power is available at the property for the duration of the service.

6. Liability

COOOL AC Cleaning carries public liability insurance. In the unlikely event of damage caused directly by our technician's negligence, we will work with you to resolve the issue promptly.

  • We are not liable for pre-existing faults or damage not disclosed prior to the service.
  • Our liability is limited to the cost of the service performed.

7. Satisfaction Guarantee

If you are not satisfied with the result, please contact us within 48 hours and we will return to address the issue at no extra charge, provided the issue relates to the service performed and not a pre-existing fault.

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of COOOL AC Cleaning and is protected under Australian copyright law. Reproduction without written permission is strictly prohibited.

9. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our website or services constitutes acceptance of any updated terms.

10. Governing Law

These Terms are governed by the laws of Queensland, Australia. Disputes will be subject to the jurisdiction of Queensland courts.

11. Contact Us