1. Our Commitment to Privacy
COOOL AC Cleaning is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.
2. Information We Collect
- Your name and contact details (email, phone number)
- Your home or business address and suburb
- Details about services requested or received
- Payment information (processed securely via third-party providers)
- Communications between you and COOOL AC Cleaning
- Website usage data collected via cookies
3. How We Collect Your Information
We collect information directly from you when you:
- Submit a booking request via our website form
- Contact us by phone, email, or SMS
- Use our website (via cookies and analytics tools)
- Pay for services using Afterpay or other payment methods
4. How We Use Your Information
- To confirm, schedule, and carry out your booked service
- To contact you regarding your appointment or enquiry
- To process payments for services rendered
- To send service reminders (you may opt out at any time)
- To improve our website and customer experience
- To comply with legal obligations
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
5. Disclosure of Your Information
We may disclose your personal information to trusted third parties including:
- Payment processors (e.g. Afterpay) for completing transactions
- Email and communication platforms used to contact you
- Website analytics services (e.g. Google Analytics)
We do not disclose your information to government bodies unless required by law.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. While we do our best, no method of transmission over the internet is 100% secure.
7. Your Rights
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
8. Cookies
Our website uses cookies to improve your browsing experience. For full details, please read our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
10. Contact Us
- Phone: 0405 058 726
- Location: Brisbane, Queensland, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.